When healthcare facilities partner with a vendor as remarkable as they are, they can all but transform the patient experience. Just ask Jay Juffre, who is the South East Regional Vice President and National Service Director at ImageFIRST. Juffre has seen first-hand how the company’s unparalleled linen and laundry services allow healthcare systems to focus more on the patient experience. Below, he explains why healthcare facilities should allow ImageFIRST Denver to manage their linen and laundry programs:
ImageFIRST BLOG - Denver
If you count yourself among ImageFIRST Denver’s customers, you know that creating cost-effective solutions that improve the patient experience at your healthcare facility is our raison d’etre. We live out this philosophy in our remarkable products and services (like medical uniforms and scrubs in Colorado Springs, CO), and also by our associations with professional networks. For example, we’re proudly an Organizational Sponsor of The Beryl Institute, a global network that facilitates conversations and shares resources centered around improving the patient experience. We’re thrilled to announce that we’ll be attending The Institute’s annual Patient Experience Conference April 13th-15th in Dallas, Texas.
The Beryl Institute is a very important and powerful voice in healthcare today. As patients gain a louder collective voice in terms of selecting their healthcare providers, it’s imperative that industry providers and vendors alike come together to pool their resources to continuously looks for ways to improve the patient experience. Furthermore, in a rapidly shifting industry landscape where facility funding is increasingly dependent on patient feedback, devoting more time and attention to meeting and exceeding patients’ expectation is essential. Accordingly, The Institute expands the definition of patient experience beyond medical care and defines it as the sum of all of a patient’s interactions with a healthcare facility’s staff and environment.
This April, healthcare professionals from around the world, including ImageFIRST, will attend The Institute’s Patient Experience Conference to build relationships with other vendors and professionals in healthcare and educate each other on the best practices for providing exceptional patient experiences. At ImageFIRST Denver, we keep the patient experience at the heart of everything we do and every product that we offer, from patient gowns to medical uniforms in Fort Collins, CO.
Our products and service have a twofold effect: Firstly, they provide patients with hand-inspected, sanitized linen, individually wrapped gowns and other products that immediately let them know that they’re in good hands. Additionally, Customer Advocates free up healthcare facility managers from linen management and help them save on costs with inventory control, letting them invest more resources in what matters most: their patients. Our patient-centric, cost-effective approach to medical linen and laundry has taught us so many valuable things about how valuable the patient experience is, and we’ll be happy to share what we’ve learned with others at this year’s conference.
In the past few years, the healthcare industry has seen some significant changes, particularly in how consumers choose healthcare insurance and providers. Consumers have been given more buying power since the passage of the Affordable Care Act in 2010, and most industry experts agree that said power will only continue to increase. What does this mean for you as a healthcare provider?
At the 2015 HBS Healthcare Network Annual Conference this past November in Boston, two major players in the healthcare industry shared their views on the direction that consumerism in the healthcare industry will head in. Since ImageFIRST Denver’s medical linen and laundry service only serves customers in the healthcare industry, we have an intimate understanding of how these shifts will affect our customers, and how ImageFIRST can help you stay ahead of the curve.
Keith Pitts, Vice Chairman from Tenet Health, offered his insight that increasing transparency in the healthcare system will lead to more consumerism. Using their newfound buying power, consumers will be more selective and seek healthcare providers that offer excellent quality, exceptional service and budget-friendly prices. This is especially relevant news to traditional hospitals, as their revenues stand to decrease. As they bring down costs, they must find solutions to deliver what their customers want while staying on-budget, as well as intensify their focus on service.
Similarly, Josh Flum, Executive VP of Pharmacy Services at CVS, affirmed that the power of the consumer voice will continue to grow—and it won’t be a quiet voice, either. Consumers will demand more transparency, higher quality and greater convenience from their healthcare providers, as a result of high-deductible health plans forcing healthcare consumers to think more critically about their providers. Ultimately, said Flum, consumers will “vote with their feet,” and healthcare providers will see their success in meeting consumer demands reflected in how many patients come through the door.
Are you ready to meet this growing tide of consumerism in your industry? By switching to service with ImageFIRST, you can consider yourself prepared with a few things. Our products and services are designed specifically to help you deliver the kind of high-quality, consumer-focused experience that your patients expect. Products like our Comfort Care line gowns, in particular, are designed to give your patients an exceptional healthcare experience with soft, warm material like they’ve never experienced before.
The effects on your patients’ perception can be nothing short of remarkable—in our case study of the Eastside Medical Center, switching from regular hospital gowns to our Comfort Care line increased patient satisfaction by 400%. And it’s not just our products that make a difference: with continuous support from your dedicated Customer Advocate, you’ll be able to allot more time to delivering excellent care and attention to patients.
Americans have been making more frequent visits to outpatient facilities since the Affordable Care Act went into effect in 2010. Now, more than ever, your facility must stand out in a competitive market. How can you make your facility stand out? ImageFIRST Denver’s Comfort Care line of patient gowns is guaranteed to raise you head and shoulders above the rest.