Here at ImageFIRST, we take pride in being more than just a vendor or “the linen guys.” We partner with medical facilities, and when you need truly remarkable service for your facility’s healthcare laundry services in Denver, CO, or anywhere else in the nation, ImageFIRST will support you with our fully-managed linen programs, inventory management services, billing assistance, same-day linen rescue, and more.
So, that’s the good news - however, we have some bad news as well. Our beloved mascot, Captain Remarkable, is our first choice for explaining more about why ImageFIRST is a true partner to all of our customers. Along with Violet the Cow, this masked superhero helps represent our brand and remarkable service. But Captain Remarkable has gone missing, and we can’t seem to find him!
We’ll fill you in on his mysterious disappearance in a moment. In the meantime, let’s discuss the elements of our service that Violet and Captain Remarkable represent. This is what differentiates ImageFIRST as a company from the rest of the organizations out there:
- Your Customer Advocate - Instead of “delivery drivers,” we provide you with a Customer Advocate (CA) the moment you become our partner. Your CA delivers and picks up linen, but beyond that, they serve as a constant point of contact, assist you with invoices, and help to manage your inventory (to name just a few). When you choose us, you know that you’ll receive responsive and accountable service that helps you focus on patient care.
- Our inventory management and transparent billing - We provide you with inventory based on your needs, meaning you’ll always have enough linen and won’t overpay. Your Customer Advocate assists with inventory management by assessing your needs on a quarterly basis, and making recommendations for adjustments when appropriate.
Now, let’s get back to Captain Remarkable. He’s been showing up every year for the past few years...except this one! You can check out his latest video here to learn about the impact his disappearance has had on ImageFIRST’s associates, and to see what happens when ImageFIRST decides to host auditions for the next Captain Remarkable.
Just what will happen to Captain Remarkable? Will he be replaced? Can he make a full recovery? Fortunately, you won’t have to wait too long for an update, because the next video will be released this January.
To learn more about Captain Remarkable, or to learn more about how we provide remarkable medical laundry service to customers in Denver, CO, and across the nation, contact us today at 1-800-932-7472.